You can request deletion of your WheelDot account and the personal data associated with it without installing or using the app again.
This process applies to customer accounts and the personal accounts of users at partner businesses.
How to submit a request
Email [email protected], preferably from the email address you used to create your account.
Subject: WheelDot account deletion request
Include in your message:
- Your full name.
- Your account email address.
- A clear statement that you request deletion of your account and associated personal data.
- If you are a partner business user, the business name.
Do not send passwords or payment card details.
If you no longer have access to your account email address, contact the same address so we can guide you through an appropriate identity verification process.
What happens after your request
We verify that the request comes from the account holder and review the data associated with the account.
On completion, your personal account is deleted and associated personal data is removed or anonymised where there is no obligation or other lawful reason to retain it. This includes profile information, login details, active sessions and device registrations for notifications.
You will receive an email when the process is complete.
Data that may be retained
Some booking, transaction, payment, refund or invoice records may be retained to meet legal obligations, prevent fraud or handle specific disputes and claims.
In these cases, we will inform you of the categories of data retained, the reason and the applicable retention period. When the reason for retention no longer applies, the data is deleted or anonymised.
Deleting a partner user’s personal account does not automatically delete the business or its business records.
Processing time
The process is normally completed within 30 days of receiving the request. If additional verification or a lawful extension is required, we will inform you of the reason and expected timeline.
Account deletion does not automatically cancel active bookings or subscriptions. If there are outstanding matters, we will guide you through resolving them.
For more information, see the WheelDot Privacy Policy.
Responsible company: WHEELDOT ΜΟΝΟΠΡΟΣΩΠΗ ΙΚΕ (WHEELDOT Single Member Private Company)
Contact: [email protected]
Last updated: 16 October 2026